Accessibility Statement

We recognise that individuals have diverse needs and access the internet in different ways. We are committed to ensuring that our shop website is accessible, inclusive, and easy to use for everyone, regardless of age, gender, disability, race, religion, or any other protected characteristic under the Equality Act 2010. We are dedicated to continuous improvement and welcome your feedback to enhance accessibility. If you encounter any part of our shop website that is not accessible, please let us know.

Our Commitment

We believe accessibility and usability must have a strong foundation. For this reason, we follow W3C HTML and CSS standards and design our website using responsive principles to ensure an optimal experience across all devices, including desktops, tablets, and smartphones.

We are committed to achieving AA accessibility in accordance with version 2.2 of the Web Content Accessibility Guidelines (WCAG) and continuously review and update our accessibility practices. This includes:

  • Regular testing of web pages and content against WCAG 2.2 Level A and AA success criteria.
  • Using a range of assistive technology tools to validate real-world accessibility.
  • Maintaining a current Accessibility Conformance Report (ACR) and updating our VPAT in line with WCAG changes for transparency and accountability.
To ensure compatibility and usability, we have tested our website using the following browsers and assistive technology combinations:

  • Microsoft Edge - Read Aloud function and in-browser magnification.
  • Google Chrome - Reading Mode and in-browser magnification.
  • Safari - Auto-Read Mode and in-browser magnification.
  • JAWS 2026 - Screen reader and magnifier.
  • NVDA - Screen reader.
  • Dragon - Speech recognition software for hands-free control.
  • ZoomText - Screen magnifier and screen reader.
  • Voice Control (Mac) - Speech recognition software for hands-free control.
  • VoiceOver (Mac) - Screen reader.
  • Windows Voice Access - Speech recognition software for hands-free control.
  • Windows Narrator - Screen reader.
  • Windows High Contrast Mode - Contrast changes.
  • Windows Magnifier - Magnification and screen reading tools.
  • Keyboard-only navigation - Full site navigation without a mouse.


Accessibility Features

Among other things, this website contains the following accessibility features:

  • Text Alternatives: All non-text content includes descriptive alt text.
  • Keyboard Navigation: The site is fully operable using a keyboard.
  • Contrast Ratio: Text and interactive elements meet WCAG 2.2 Level AA contrast requirements.
  • Resizable Text: Content can be resized up to 200% without loss of functionality.
  • Focus Indicators: Clear and visible focus indicators are provided for interactive elements.
  • Consistent Navigation: Navigation menus and components are consistent across pages.
Our shop website also uses the UserWay Accessibility Widget, which is powered by a dedicated accessibility server. The software allows our site to improve its compliance with the Web Content Accessibility Guidelines. The accessibility menu can be enabled by clicking the accessibility icon that appears in the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.


Third-party content and functionality

Some content on our website is provided by external third-party sources, including embedded iframes and downloadable PDF documents that we do not create or manage. While we take care to ensure that all content we produce directly meets applicable accessibility standards, we cannot guarantee the accessibility or WCAG compliance of third-party materials. This may include PDFs, iframes and other embedded content that may not be fully accessible to all users. If you experience any difficulty accessing this content, please contact us and we will provide the information in an accessible format wherever possible.


Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible Content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some documents are in non-HTML formats, for example PDF. They are not accessible in a number of ways including missing text alternatives and missing document structure.
    - We are currently working on solutions to ensure all PDFs we produce are accessible.

Content that is not within the scope of the accessibility regulations

Product information/Data sheets (PDF documents) produced by product manufacturers about their products.

Preparation of This Accessibility Statement

This statement was prepared on 06 February 2026.

This website was last tested in January 2026 against the WCAG 2.2 AA standard. The test was a representative sample of pages from this website and was carried out internally.


Browser and Display Guidance

Browser: This website has been designed to support text resizing options to meet individual preferences. If you require larger text, you can adjust the text size within your browser. Instructions for commonly used browsers are provided below. If your browser is not listed, please visit the relevant developer's website for guidance.

  • Microsoft Edge: Click the three dots (⋯) in the top-right corner, go to Settings, select Appearance, and adjust the Zoom settings.
  • Mozilla Firefox: Click the menu button (≡), select Settings, go to General, and adjust the Zoom settings.
  • Google Chrome: Click the three dots (⋮) in the top-right corner, go to Settings, select Appearance, and adjust the Page Zoom settings.
  • Apple Safari: Click View in the top menu bar, then select Zoom In or Zoom Out to adjust text size.

Our company does not endorse, recommend, or require the use of any specific internet browser however you will need an up-to-date version of your internet browser to access this site effectively. For your convenience, we have provided some browser options below. We have no control over, and assume no responsibility for, the content or accuracy of these external sites. Accessing such websites is at your own risk.


Screen Resolution: This website has been optimised for viewing at a screen resolution of 1920 x 1080. To adjust the screen resolution on your device, open 'Display' settings and select the 'Resolution' option. Choose 1920 x 1080 or a higher resolution for the best experience.

Some of the reports available on this site are in PDF format. If you do not have a PDF reader installed on your device, you can visit the Adobe site to download a free PDF reader. Alternatively, you can request a hard copy of the relevant report by contacting us.

We advise that any software downloaded from the Internet is verified for suitability and security before installation. This applies to any software downloaded from our website, and we recommend virus scanning and compatibility checks. While we strive to maintain a secure website, we cannot guarantee that it is free from errors, defects, or viruses.


Feedback

If you enjoyed using our website, or if you had trouble with any part of it, please get in touch. We'd like to hear from you in any of the following ways: